Refund Policy

Last Updated: October 27, 2025

1. Overview

This Refund Policy explains the circumstances under which Brittyn Coleman Nutrition, doing business as Autism Dietitian LLC ("Food Hopper," "we," "us," or "our"), may issue refunds for subscription fees paid for the Food Hopper mobile application (the "App").

This Refund Policy is incorporated into and subject to our Terms of Service. By subscribing to the App, you agree to both this Refund Policy and our Terms of Service, including the acknowledgment that the App provides educational content only and is not a substitute for professional medical, nutritional, or therapeutic services.

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. General No Refund Policy

All subscription fees are non-refundable. Once you have been charged for a subscription period (monthly or annual), we do not provide refunds or credits for:

  • Partial subscription periods

  • Unused portions of your subscription

  • Change of mind after purchase

  • Dissatisfaction with the App's features or functionality

  • Failure to use the App during your subscription period

  • Failure to cancel before your subscription renews

  • The App's educational content not being suitable for your child's specific medical condition or feeding disorder

  • Determination that your child requires professional therapeutic services instead of or in addition to the App

  • The App not replacing or substituting for professional feeding therapy, occupational therapy, speech therapy, or other therapeutic services

  • Lack of progress in expanding your child's diet or food acceptance

  • Your child's feeding challenges being more severe than anticipated

By subscribing to the App, you acknowledge and agree to this no refund policy.

2.1 Educational Service Acknowledgment

You acknowledge that Food Hopper provides educational content and tracking tools, not professional medical, nutritional, or therapeutic services.

Refund requests will not be granted based on:

  • The App not treating, curing, diagnosing, or managing medical conditions (including feeding disorders such as ARFID, severe food allergies, failure to thrive, dysphagia, or other diagnosed conditions)

  • The App not providing individualized professional advice tailored to your child's specific needs

  • The App not replacing the need for professional services from physicians, registered dietitians, feeding therapists, occupational therapists, or other healthcare providers

  • Recommendations from healthcare professionals to seek professional treatment

  • The App's educational suggestions not being appropriate for your child's individual medical circumstances

The App is designed solely as an educational and tracking tool to be used at your own discretion and, when appropriate, under the guidance of qualified healthcare professionals.

2.2 No Refunds for Change in Circumstances

No refunds will be issued for changes in your personal circumstances, including but not limited to:

  • Your child beginning professional feeding therapy or other therapeutic services

  • Your child's medical diagnosis or condition changing

  • Changes in your child's eating patterns, preferences, or behaviors

  • Advice from healthcare professionals to discontinue use of tracking apps or to pursue alternative approaches

  • Decision to pursue alternative approaches to feeding challenges

  • Discovery that your child's feeding issues are more complex than initially believed

  • Referral to or diagnosis by medical professionals

  • Changes in your family situation, schedule, or priorities

2.3 No Guarantee of Results

We do not guarantee specific outcomes or results from using the App. Food acceptance and dietary expansion vary significantly by child and depend on numerous factors beyond the App's control, including but not limited to:

  • Your child's individual temperament, sensory sensitivities, and developmental stage

  • Underlying medical conditions or diagnoses

  • Family food environment and feeding practices

  • Consistency of exposure and implementation

  • Professional therapeutic interventions

Refunds will not be issued based on:

  • Your child not accepting new foods

  • Slower progress than expected

  • Your child's continued selective eating

  • The need for additional professional interventions

  • Differences between your child's progress and other children's progress

3. Free Trial Period

New users receive a 7-day free trial. During this trial period:

  • You will not be charged

  • You may cancel at any time without any charge

  • You have full access to evaluate all App features

  • If you do not cancel before the trial period ends, you will automatically be charged for your chosen subscription plan

We strongly encourage you to use the free trial period to:

  • Evaluate whether the App meets your needs

  • Assess whether the educational content is appropriate for your situation

  • Determine if the tracking features align with your goals

  • Consider whether you need professional services instead of or in addition to the App

4. Cancellation of Subscription

4.1 How to Cancel

You may cancel your subscription at any time by:

  • Accessing your account settings in the App and selecting "Cancel Subscription," OR

  • Following the cancellation process through your Apple App Store or Google Play account, OR

  • Contacting our support team at hello@foodhopper.co

4.2 Effect of Cancellation

  • You must cancel before your next billing cycle begins to avoid being charged for the next period

  • Upon cancellation, you will retain full access to the App until the end of your current paid subscription period

  • After your subscription period ends, you will no longer have access to the App's features

  • No refunds will be issued for the remaining time in your current subscription period

4.3 Timing

Cancellations must be completed at least 24 hours before the end of your current subscription period to prevent automatic renewal.

5. Exceptions to No Refund Policy

While our general policy is no refunds, we may issue refunds in the following limited circumstances at our sole discretion:

5.1 Billing Errors

If you were charged incorrectly due to:

  • Technical error or system malfunction

  • Duplicate charges for the same subscription period

  • Charges after you properly canceled your subscription

  • Charges in an incorrect amount

5.2 Unauthorized Charges

If your payment method was charged without your authorization, we will investigate and may issue a refund if we determine the charge was unauthorized.

5.3 Technical Failure

If the App experiences a prolonged technical failure or outage that prevents you from accessing or using core features of the App for an extended period (more than 7 consecutive days during your paid subscription period), you may be eligible for a prorated refund.

Minor bugs, feature limitations, or temporary outages of less than 7 consecutive days do not qualify for refunds.

5.4 Legal Requirements

Refunds required by applicable law, including consumer protection laws in your jurisdiction.

6. How to Request a Refund

6.1 Contact Us

To request a refund under one of the exceptions listed in Section 5, you must:

  • Contact us at hello@foodhopper.co within 30 days of the charge

  • Include "Refund Request" in your email subject line

  • Provide your account information (name and email address)

  • Explain the specific reason for your refund request and which exception applies

  • Provide any relevant documentation or evidence (e.g., screenshots of billing errors, proof of prior cancellation)

6.2 Review Process

  • We will review your request and respond within 5-7 business days

  • If approved, refunds will be processed within 5-10 business days and credited to your original payment method

  • We reserve the right to request additional information or documentation to verify your claim

6.3 App Store Purchases

Important: If you subscribed through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google, as they process all payments:

Apple App Store:

  • Visit https://support.apple.com/en-us/HT204084

  • Or request a refund through your Apple ID account

  • Apple's refund policy applies to all App Store purchases

Google Play Store:

  • Visit https://support.google.com/googleplay/answer/2479637

  • Request a refund through your Google Play account

  • Google's refund policy applies to all Play Store purchases

We do not have the ability to process refunds for purchases made through the Apple App Store or Google Play Store. All such refunds are subject to Apple's or Google's refund policies and are at their sole discretion.

7. Refund Processing

7.1 Approved Refunds

If your refund request is approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5-10 business days from approval

  • Your financial institution may require additional time to post the credit to your account

  • You will receive an email confirmation when the refund is processed

7.2 Account Access

Once a refund is issued, your subscription will be immediately canceled, and you will lose access to the App.

8. Chargebacks

8.1 Contact Us First

If you have an issue with a charge, please contact us at hello@foodhopper.co before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues fairly and promptly.

8.2 Chargeback Consequences

If you initiate a chargeback:

  • Your account will be immediately suspended pending investigation

  • If the chargeback is found to be unjustified (e.g., the charge was legitimate and properly authorized), your account may be permanently terminated

  • We reserve the right to dispute unjustified chargebacks

  • You may be responsible for chargeback fees if the dispute is resolved in our favor

  • Fraudulent chargebacks may result in legal action

8.3 Valid Disputes

We understand that legitimate billing errors occur. If you have a valid concern about a charge, we will work with you to resolve it fairly.

9. Price Changes

9.1 Notice of Changes

We reserve the right to change our subscription pricing at any time. We will provide you with at least 30 days' notice of any price increases.

9.2 Current Subscribers

Price changes will not affect your current subscription period. New prices will apply to your next billing cycle after the notice period, unless you cancel your subscription.

9.3 No Refunds for Price Changes

If you choose not to continue your subscription due to a price change, you may cancel your subscription, but no refund will be issued for your current subscription period.

10. Promotional Offers and Discounts

10.1 Non-Refundable

Promotional pricing, discounts, and special offers are non-refundable and cannot be combined with refund requests.

10.2 No Credits

We do not provide credits, refunds, or price adjustments if you purchased a subscription at full price and it later goes on sale or is offered at a promotional rate.

11. Regional Variations

Depending on your location, you may have additional rights under local consumer protection laws:

11.1 European Union

Under EU law, you may have the right to cancel your subscription within 14 days of purchase. However, by using the App immediately after purchase, you acknowledge that you waive this right as you are requesting immediate performance of the service.

11.2 Australia

Australian consumers have rights under the Australian Consumer Law that cannot be excluded, including rights to refunds for major failures in service. This policy does not limit those rights.

11.3 California

California residents have rights under the California Consumer Privacy Act (CCPA) and other consumer protection laws. These rights include the ability to request information about charges and dispute billing errors.

11.4 Other Jurisdictions

If you are located in a jurisdiction with consumer protection laws that provide additional rights, those rights apply in addition to this Refund Policy. Nothing in this policy is intended to limit statutory consumer rights that cannot be waived by agreement.

12. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Autism Dietitian LLC
Email: hello@foodhopper.co

Please include "Refund Request" in your email subject line and provide:

  • Your full name

  • Email address associated with your account

  • Specific reason for refund request (which exception from Section 5 applies)

  • Date of charge

  • Amount charged

  • Any supporting documentation

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Notify you via email or through a notice in the App

  • Post the updated policy on our website

Your continued use of the App after changes to this Refund Policy constitutes your acceptance of the updated policy.

14. Entire Agreement

This Refund Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Brittyn Coleman Nutrition regarding refunds and cancellations.

Summary

Default Policy: No refunds

Free Trial: 7 days to evaluate before being charged

Cancellation: Anytime, but you keep access through the end of your paid period

Exceptions: Billing errors, unauthorized charges, prolonged technical failures (7+ consecutive days)

Not Refundable:

  • Change of mind or dissatisfaction

  • Child's lack of progress or food acceptance

  • Need for professional therapeutic services

  • App not treating medical conditions or feeding disorders

  • Change in circumstances

App Store Purchases: Must request refunds through Apple or Google

Request Window: Within 30 days of the charge

Processing Time: 5-10 business days if approved

By subscribing to Food Hopper, you acknowledge that you have read, understood, and agree to this Refund Policy, including the acknowledgment that the App provides educational content only and does not guarantee specific outcomes or results.